All Sales Are Final
All sales are final once services have been accessed. Due to the nature of our platform — which provides instant access to downloadable, AI-generated documents and confidential case support — we do not offer refunds after a user has begun using the system.
Important Notice
Once you access our AI-powered tools or generate any materials through the platform, your purchase becomes non-refundable. This policy protects the integrity of our service and ensures fair use for all users.
Our Commitment to Satisfaction
However, we are committed to user satisfaction. If you experience a technical issue or believe you were charged in error, please contact us within 7 days of purchase.
Contact Information
Email us at: support@boardwise.com
We will make every reasonable effort to address your concern promptly and fairly.
Limited Refund Circumstances
Billing Errors
Duplicate charges or billing errors that can be verified through our payment processor.
Technical Failures
Verified technical failure that prevented you from using the service as intended.
Pre-Access Notification
You notify us before accessing or generating any materials through the platform.
Important Disclaimers
Sole Discretion
Refunds may be issued at our sole discretion in the limited circumstances outlined above. We reserve the right to decline refund requests that fall outside of these conditions.
7-Day Window
All refund requests must be submitted within 7 days of purchase. Requests received after this period will not be considered.
Verification Required
All refund requests require verification. We may request additional information or documentation to process your request.
What's Not Covered
Change of Mind
Refunds are not provided simply because you changed your mind after using the service.
Partial Usage
Partial refunds are not available if you've used any portion of the service.
Outcome Dissatisfaction
Refunds are not provided based on the outcome of your board case or investigation.
Late Requests
Requests submitted more than 7 days after purchase will not be considered.
Need Help?
If you have questions about our refund policy or need to request a refund, please don't hesitate to contact us. We're here to help ensure your satisfaction.
This refund policy is part of our Terms of Service. By using BoardWise, you agree to these terms. We reserve the right to modify this policy at any time, with changes effective immediately upon posting.