What to Do When You Receive a Complaint From Your Licensing Board

For many licensed professionals, receiving a notice from a licensing board is a moment of panic. It's easy to feel fear, confusion, or shame — especially when you've dedicated your career to helping others. But here's what we want you to know:

A complaint is not a conviction. It's the beginning of a process — and you're not alone.

Step One: Take a Breath

It's natural to feel defensive or overwhelmed. But the first step is to stay calm. Most licensing boards are not trying to punish you — they're seeking clarity. Many complaints are resolved without formal discipline, especially when professionals respond thoughtfully and proactively.

Step Two: Read the Complaint Carefully

Make sure you:

• Understand the specific allegation(s)
• Take note of any deadlines
• Avoid making assumptions about the board's judgment

Responding too quickly or emotionally can hurt your case. Taking time to understand the issue is key to a strong response.

Step Three: Start Gathering Information

It helps to:

• Write down your recollection of events while it's still fresh
• Collect any relevant records or documentation
• Identify possible witnesses or colleagues who can support your account

This will help you create a response that is clear, organized, and grounded in fact.

Step Four: Use Supportive Tools (Like BoardWise)

You don't have to figure it out alone. Platforms like BoardWise offer guidance, structure, and self-help tools for responding to board complaints. Whether you use our platform or another method, the key is to respond with professionalism, insight, and a tone of cooperation.

Step Five: Reflect on Growth

Even if the complaint feels unfair or painful, boards often look for:

• Insight into what happened
• Evidence of accountability or learning
• Willingness to take constructive action

Continuing education, reflection, and even simple acknowledgement can make a big difference in how your response is received.

You're Not Alone

Every year, professionals across nursing, mental health, social work, and other fields receive board complaints. Many are resolved successfully. With the right tools and support, you can move through this process with dignity and resilience.

BoardWise is here to walk with you — every step of the way.

References

• Federation of State Medical Boards. (2020). U.S. medical regulatory trends and actions. https://www.fsmb.org/siteassets/advocacy/publications/us-medical-regulatory-trends-and-actions.pdf
• National Council of State Boards of Nursing. (2023). Discipline resources. https://www.ncsbn.org/discipline.htm
• Upsolve v. James, 604 F. Supp. 3d 97 (S.D.N.Y. 2022). https://casetext.com/case/upsolve-inc-v-james
• American Bar Association. (2022). State discipline statistics. https://www.americanbar.org/content/dam/aba/administrative/professional_responsibility/state_displine_statistics.pdf